Roo’s Cancellation Policy for Vets and Techs

Vets and techs can now cancel shifts quickly and easily using the Roo platform, and we’ll notify the hospital for you. To cancel a shift, please find the shift you’d like to cancel in the Roo mobile app or online platform and use the “cancel shift” link. 

Keep in mind, canceling shifts is not a good look! When a vet or tech cancels, this can leave the hospital without a staff member for the day, which can create problems for the hospital and hurt client relationships. Therefore, we limit who can cancel shifts without speaking with us directly and the number of cancellations allowed over a 30-day period.

Who can use the cancellation feature in the Roo app/online platform?

Veterinarians or Technicians can easily cancel shifts within the Roo platform if:

  1. You’ve completed and rated at least 5 shifts
  2. Your shift is more than four business days away
  3. You have less than two cancellations in the last 30 days (see below)

If you do not meet one or more of the above requirements, please reach out to us at hello@roo.vet, and we’ll help you the best we can.  

In-App Cancellations

Here are the rules and limitations for using Roo’s in-app cancellation feature: 

  • Vets and techs are allowed one cancellation every 30 days. 
  • A second cancellation within a 30 day period (starting from the date of the first cancellation) may result in your account being restricted from requesting new shifts until you speak with your Account Manager. PLEASE NOTE: You will still keep any confirmed shifts and should complete those as you normally would.
  • You will not be able to make a third cancellation within 30 days using the app feature, and canceling a third shift may result in your account being suspended for 30 days (starting from the date of the third cancellation). During this time, you won’t be able to request new shifts, and you’ll be removed from any confirmed shifts within this 30-day suspension period.   

No-Call/No-Shows

A no-call/no-show is when you don’t show up for a shift and don’t contact the hospital or Roo within a 24 hour grace-period after the shift start time to explain your absence. This will not be tolerated and can result in your suspension or removal from the Roo platform.

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