We hope it never happens, but if you experience a no-call/no-show from a Roo Vet or Tech, please let us know as soon as possible by phone, live chat, or by clicking this link to submit a request and receive quick support from our team.
We’ll try to reach out to them, and if we can’t connect, we’ll do our best to find you a replacement as quickly as possible using all the tools at our disposal, including Roo SOS and boosted pricing (which you won’t be charged for).
If we can’t find you a replacement, you’ll be refunded the full amount for the shift.