How to report an issue or block a user

We do our best to ensure every Roo user is exceptional to avoid these situations altogether, but unfortunately, sometimes serious issues occur or a Vet or Tech just may not be a good fit for your hospital.

If you have an unpleasant experience with any Roo Vet or Tech, please let us know by chat, phone, or email at hello@roo.vet. 

 

You can also block any Vet or Tech to ensure they don’t see or request shifts at your hospital in the future. To do this, click on the Vet/Tech’s name to navigate to their profile, and click the toggle for “Block Vet/Tech.” A text box will pop up asking the reason why this Vet/Tech was blocked, which is always helpful for both our internal team and can provide valuable feedback to the Vet/Tech when applicable. 

If there’s any additional feedback you’d like to share about your experience, this is always beneficial to us and greatly appreciated.

 

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