How do I cancel a shift if I can't make it?

You can now cancel shifts quickly and easily using the Roo platform, and we’ll notify the hospital. To cancel a shift, please find the shift you’d like to cancel in the Roo mobile app or online platform and use the “cancel shift” link.

Keep in mind, canceling can leave the hospital without a vet for the day, which can create problems for the hospital and hurt client relationships. Therefore, we limit the number of cancellations allowed over a 30-day period or within 4 days of an upcoming shift.

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