For a limited time, eligible Relief-to-Hire™ placements include a 90-day placement guarantee and the option to split payment into 3 equal monthly installments. Offer available for placements with an invoice date between September 1 and December 31, 2026. Hospital must be in good standing to qualify for the payment plan. Roo reserves the right to change, extend, or discontinue the limited-time offering at its discretion.
1. Placement Guarantee
- Eligibility window: Applies to placements with an invoice date between September 1 and December 31, 2026.
- Coverage: If the provider's last day of employment occurs within 90 days of the hire date, the placement qualifies for the guarantee.
- Notice requirement: The hospital must notify Roo in writing of the provider's last day of employment no later than 14 days after their last day.
- Documentation: Roo will request proof of the termination date. An employment verification letter, HRIS/ATS export, or payroll register excerpt (compensation details may be redacted) is acceptable. If none of these options are available, coordinate directly with finance@roo.vet for acceptable alternative documentation.
- Remedy: Roo will issue a credit toward the hospital's next hire for placement revenue already paid. The credit is valid for 6 months from the date it's issued and can only be used toward the hospital's next Relief-to-Hire™ placement. It cannot be used to settle shift invoices.
2. Payment Plan
- Standard terms: Full-time placement fees will be split into 3 equal monthly installments over a 90-day period, offered as the default payment option but hospitals may choose to opt out.
- Opt-out: Hospitals may choose to pay the full amount upfront instead of using the payment plan. Full payment is due the day before the provider's hire date.
- Agreement required: Payment plans are documented in a signed payment agreement (via DocuSign) before the plan takes effect.
- Eligibility: Hospitals must be in good standing to use the payment plan on placement invoices created Sept 1–Dec 31, 2026; otherwise the placement fee will be due in full the day before the hire date. Our Career Pathways team is happy to help get hospitals into good standing in order to be eligible for the payment plan.
- Payment method required: Hospitals must have a valid payment method on file to be eligible for the payment plan. Hospitals on special invoicing terms (e.g., Net 30) are welcome to add a payment method to qualify; otherwise, they will be invoiced according to their existing terms.
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Payment schedule: The first installment is charged the Friday before the provider's start date. The second and third installments are due approximately 30 and 60 days after the first charge, adjusted to the closest future Friday to align to internal processing cycle.
- Example: Hire date of Monday, Sept 7 → 1st installment charged Fri, Sept 4. 2nd installment charged Fri, Oct 9. 3rd installment charged Fri, Nov 6.
- Roo's right to modify: Roo may discontinue offering the payment plan if hospital payment defaults rise meaningfully above baseline rates.