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Getting Started
Do we need to post a minimum number of shifts?
How much does it cost to sign up? Is there a monthly membership fee?
Manage Users: How to add a new Hospital Admin or User to your account.
Setting up a new account | Onboarding Process for Hospitals
What are the rates for veterinary relief services?
Our Vet & Tech Talent
Can I hire a veterinarian or vet technician to work at my hospital full-time?
Does Roo provide liability insurance?
How are Roo's relief vets and techs screened? What are their qualifications?
What if a vet or tech isn't a good fit for my hospital?
What is my hospital staff responsible for when a Roo relief worker visits?
What should I do if we have issues before/during/after a shift?
Why Hospitals Love Roo
How do I create an account?
How does Roo help my hospital find vets and techs near me?
What Enterprise services does Roo offer for large practice groups with multiple hospitals?
What services does Roo provide for animal hospitals?
Why was Roo created?
Will I need a separate account for each location?
Booking Shifts
Confirming eligibility for Vets/Techs
DEA Required Shifts: How to require DEA Registration for your veterinarian shifts
Hospital Shift Changes: How to change the time, date, or location of an upcoming shift
Hospital: Shift Ratings
How can I increase my chances of getting my shifts filled?
How can my hospital contact a Vet or Tech that’s scheduled for an upcoming shift?
See all 16 articles
Payments & Taxes
How are payroll taxes handled?
How does billing work?
Pricing Questions: How does Roo determine the pricing?
Refunds and Payment Adjustments
Roo Payment Management: How to update bank information (card on file, bank account, or billing contacts)
Roo Uni Externships
How are Roo's veterinary externs selected?
How does the Roo Uni Externship program work?
How long do externships last?
What benefits do externs commonly receive?
What can students do?
What does it cost to host an extern through Roo? Are Roo Uni Externships paid?
See all 10 articles