Need to make changes to an upcoming shift? We’ve got you! Here’s how to handle changes to your upcoming shifts based on the shift’s status:
Before a shift is Requested
No problem! You can easily make changes to any posted shift in the Roo platform before it has been requested. Just go to the Shifts page and click on any Open shift you wish to update to open the Shift Details panel. On this panel you’ll see an option to Edit Details or Update Price. Select Edit Details to update start and end times, shift details, and more.
After a shift is Confirmed
If you need to change the location, duration, or surgery details after a shift is Confirmed, you have until 72 hours before the shift starts to make those changes by going to shift on your Home page or the Shifts page and clicking “Edit Shift Details.”
You will see any updates to the cost before you confirm the changes. Once you make the changes, your Vet or Tech will receive a notification to approve or decline those changes. They have until 72 hours before to the shift starts to respond. If they do not respond or decline the changes, the shift will remain as originally confirmed. To ensure changes are approved, we recommend messaging the Vet or Tech to discuss the proposed changes prior to making the edits to the shift.
Learn how here:
After a shift is Requested, before it’s Confirmed
If a Vet or Tech has requested a shift, but it hasn’t been confirmed yet:
- You won’t be able to edit the requested shift without notifying the Vet or Tech first.
- If your change is to the location, hours, or surgery details you can make those edits to the shift once the Vet or Tech is confirmed.
- If you need to change something else, 🚨 Don’t Confirm the shift yet
- 💬 Instead, reach out to our Customer Support Heroes via chat, phone at 📲 833-ROO-VETS (766-8387), or this link, and we’ll help coordinate the changes with the requesting Vet or Tech so you don’t lose their existing Shift Request.
📩 Need to coordinate with your Roo Vet or Tech?
Use Roo Messaging to reach out to them directly and discuss any updates before the shift.
We’re here to make shift changes as smooth as possible, reach out anytime!