At Roo, we prioritize flexibility for your hospital, so you can make the best decisions for your business as things change.
You can easily cancel a confirmed shift from the Shifts Tab in the Roo Platform by clicking the shift you wish to cancel to open the Shift Details panel and selecting “Cancel Shift.”
Before you confirm the cancellation, we’ll let you know how much of the shift cost will be refunded and the final billed amount your hospital will be responsible for. These amounts are based on how far away the shift is.
Refund Amounts
If you cancel a shift 8 or more weeks in advance, you’ll receive a full refund.
| Cancellation takes place | Refund amount |
|---|---|
| 8+ weeks before shift | 100% refund |
| 6 to 8 weeks before shift | 75% refund |
| 4 to 6 weeks before shift | 50% refund |
| 2 to for weeks before shift | 25% refund |
| Under 2 weeks before shift | no refund |
If you need to cancel a confirmed shift, please let us know as soon as possible so we can provide a maximum refund to your hospital. Our full Cancellation Policies can be found here or in the Roo Platform at any time.
As a reminder, you can freely remove a shift that is not confirmed without penalty. We only ask that you try to limit removing shifts that have been requested as this provides a bad experience for Roo Vets and Techs.
What if a Vet or Tech cancels their shift?
We’ll do our best to find you replacement coverage, and you’ll receive a full refund if we’re unable to.
Need to make a change instead?
If you need to adjust the time, date, or location of an upcoming shift, check out our guide: “Hospital Shift Change: How to update an upcoming shift.”