We know fast payments matter — that's why we've set up Roo so you can get paid quickly without having to jump through any hoops.
Once you complete a locum shift and rate the hospital, your payout should hop into your bank account in a few business days. How fast this happens depends on your bank account, but rating your shift early will get you paid faster.
How do I link my bank account?
You'll enter your bank details in Stripe when setting up your Roo profile, and you can update them anytime — just CLICK HERE!
OR: Follow these steps:
- 📍 In the top bar, click on Account > Settings
- 👇 Click "Bank Accounts". Press "Go to Stripe" and follow the instructions.
🦓 We use Stripe, a secure service that lets you log in to your bank directly. If your bank isn't supported, no worries — you can manually enter your banking info.
Once you link your account, we'll send an itsy-bitsy microdeposit 🐁 (squeak!) as a quick little test to make sure your payments are going to, well, you. 'Cause we don't want anyone else getting your hard-earned Roo bucks, nuh-uh, no-way.
Trouble connecting your bank? Try this:
✅ Make sure you've verified your microdeposits 🐁 (squeak!) This may take 1 or 2 business days, so sometimes you just gotta wait for that pot to boil.
✅ Clear your 🍰 cache and 🍪 cookies, then try adding your bank details again.
Still not working? Submit a support request here, and we'll get you squared away ASAP!