What are the different Enterprise user roles available on Roo?

For large enterprise hospital groups with multiple locations, Roo offers four distinct user roles tailored to meet the specific needs of your organization. By assigning the users of your Roo account to one of the below roles, you can control which locations they can view and manage.

Role:	Enterprise Lead	Group Admin	Hospital Admin	Hospital User
Limit	1 per Enterprise Group	No limit	No limit	No limit
Access	Full access to all hospital locations	Access limited to assigned group of hospitals	Single hospital location, or subset of individual hospitals	Single hospital location
Permissions	• Manage centralized account billing and setup • Create and manage groups using all available hospitals • Manage Group Admin and Hospital Admin access for any location • Add new locations to any group • Manage hospital profiles • Post and confirm shifts for Vets and Techs at any location	• Create and manage groups using assigned hospitals only • Manage Hospital Admin access to assigned locations within their groups • Add new locations to their managed groups • Post shifts and confirm Vets/Techs for assigned hospitals only • Manage assigned hospital profiles	• Post and confirm shifts for Vets and Techs at their assigned hospital only • Manage profile for a single location • Manage additional Hospital Admin access for their specific hospital(s) • Manage billing for their assigned hospital only	• Post and confirm shifts for Vets and Techs at their assigned hospital only •Manage profile for a single location •Manage billing for their assigned hospital only

Role:

Enterprise Lead

Group Admin

Hospital Admin

Hospital User

Limit

1 per Enterprise Group

No limit

Access

Full access to all hospital locations

Access limited to assigned group of hospitals

Single hospital location, or subset of individual hospitals

Single hospital location

Permissions

• Manage centralized account billing and setup

• Create and manage groups using all available hospitals

• Manage Group Admin and Hospital Admin access for any location

• Add new locations to any group

• Manage hospital profiles

• Post and confirm shifts for Vets and Techs at any location

• Create and manage groups using assigned hospitals only

• Manage Hospital Admin access to assigned locations within their groups

• Add new locations to their managed groups

• Post shifts and confirm Vets/Techs for assigned hospitals only

• Manage assigned hospital profiles

• Post and confirm shifts for Vets and Techs at their assigned hospital only

• Manage profile for a single location

• Manage additional Hospital Admin access for their specific hospital(s)

• Manage billing for their assigned hospital only

• Post and confirm shifts for Vets and Techs at their assigned hospital only

•Manage profile for a single location

•Manage billing for their assigned hospital only

Enterprise Leads and Group Admins will gain access to two new pages in their Roo account, allowing them to Manage Users and Hospital locations. Click here to learn how to manage user roles and add new hospitals or groups.

Can a user hold multiple roles simultaneously?

No. Each user is assigned a single role that determines their access to your Roo hospital group.

Who can manage billing details?

Only the Enterprise Lead can manage account billing across the entire Enterprise Group.

For individual locations that are not part of an Enterprise or do not have centralized billing, the Hospital Admin and Hospital Users can manage billing for their assigned location only.

Who can add new hospital locations?

Enterprise Lead: Can add new locations to any group or as an unassigned location.
Group Admin: Can add new locations only within the assigned groups they manage or as an unassigned location.

Can Group Admins or Hospital Admins manage multiple hospitals across different groups?

Group Admins can only manage multiple hospitals within their assigned groups. The Enterprise Lead can assign hospitals locations to groups for Group Admins to manage or change hospitals to new groups.
Hospital Admins can only manage their assigned hospital location(s).