A stronger community with every shift
We've updated how reviews work to make them more meaningful and reliable, helping improve matches and future shift experiences.
Clearer review questions and richer profile insights give Vets, Techs, and hospitals on Roo more useful information to make confident choices. Each review builds trust and transparency, strengthening the Roo community with every shift.
You’ll start to see these updates appear gradually on profiles as more feedback is shared.
What’s new
1. Clearer review questions
When leaving a review, you’ll see updated questions that make sharing feedback clearer for everyone.
- Instead of star ratings, you’ll answer with a simple 👍 or 👎. After your first shift with a hospital, you’ll answer “Would you work here again?” and for future shifts with that same hospital, “Did the shift meet your expectations?”.
- You can also select short feedback categories to share what went well or what could improve.
These updates make feedback simpler and more focused on each shift experience, reducing confusion around what different star ratings mean.
2. Star ratings are now shown as “% of shifts met expectations”
Your past star ratings have been carried over and turned into a percentage showing how often shifts met expectations. Shifts that were rated four or five stars count as “met expectations,” and new reviews will continue to update this percentage over time.
This provides a clear, consistent view of how often expectations are met, without the guesswork of the old star scale.
3. Richer profile insights
Profiles will begin showing additional review details to help you make confident, informed decisions such as total shifts completed, what others loved, and whether others would work together again. Insights appear once there are at least three reviews.
4. Anonymous and balanced reviews
Reviews remain anonymous, and they will only appear on profiles after both sides have submitted feedback or after the three-week review period ends. After this period, reviews can no longer be submitted for that shift.
This update keeps feedback timely and balanced while ensuring reviews reflect genuine shift experiences.
How these review updates help you
These updates are designed to make reviews more useful for you and for hospitals, helping everyone find the right match and create better shift experiences.
- Find shifts that match your preferences. New insights and feedback categories make it easier to see which hospitals align with the types of shifts you’re looking for.
- See your strengths reflected. When hospitals leave feedback, they can choose from new categories such as professionalism, team fit, or clinical skills. These highlights show what others appreciate about working with you and help you stand out for future opportunities.
- Create better experiences together. Your feedback helps hospitals understand what’s working well, such as caseload or staff, and where things could improve. This leads to smoother, more positive shifts for everyone.
Leaving a review
Leaving a review is simpler and more focused:
- Give a quick 👍 or 👎 to share how your shift went
- Select what went well or could improve
- Add a public comment
- Report issues to Roo without having to submitting a review
- Submit details if additional time was worked or indicate if a shift didn’t occur
- Favorite, block, or indicate interest in a full-time position at a hospital
Payout will remain the same and once you submit your review, you’ll be paid in as little as two business days. You also have up to 14 days to report any additional time worked when submitting your review, but we recommend doing so within 72 hours of the shift.
What to expect on profiles
As more reviews are shared, profiles will gradually include new insights such as:
- % of shifts that met expectations (converted from past star ratings if applicable)
- % would work with again
- Total shifts completed
- What others loved or could improve
- Written public comments
Insights appear once there are at least three reviews, creating a balanced and reliable view for everyone.
Here’s an example of what profiles may look like once more reviews are shared:
Note: Past written reviews will remain visible and your shift history isn’t affected by these changes.
Thanks for helping make Roo a trusted place to work and grow together! 💜