We hope it never happens, but if a Roo Vet or Tech doesn’t show up for a confirmed shift without letting you know, please let us know right away via phone at 📲 833-ROO-VETS (766-8387), 💬 chat, or this link, and we’ll help you right away
What happens next?
🚨 We’ll try to contact the Vet or Tech ASAP
If we can’t reach them, we’ll try to find you a replacement using:
- 📱 Roo SOS urgent shift alerts
- 💸 Boosted pricing at no extra cost to you
If we can’t find a replacement, don’t worry — you’ll receive a full refund for the shift.
We know this situation is frustrating, and we’ll do everything we can to get your hospital covered fast!