At Roo, we work hard to ensure every relief Vet and Tech is top-notch, but we know sometimes things don’t go as planned or someone just isn’t the right fit for your hospital.
If you have an unpleasant experience with a Roo Vet or Tech, we want to know! Reach out to our Customer Support Heroes via 💬 chat, phone at 📲 833-ROO-VETS (766-8387), or this link — we’re here to help, and we take this seriously.
How to block a Vet or Tech from future shifts
If you’d prefer not to work with a specific Vet or Tech again, you can Block them so they won’t be able to see or Request shifts at your hospital.
1️⃣ Click on their name to open their profile
2️⃣ Toggle “Block Vet/Tech”
3️⃣ A text box will pop up for you to let us know why you’re blocking them. This helps us improve everyone’s experience, and we really appreciate your feedback.
If you have additional feedback, we’d love to hear it. Your insights help us keep Roo great and ensure everyone’s able to enjoy our platform.