Renewing Expired Shift Requests

Roo makes it easy for you to renew expired shift requests so you can find the coverage your hospital needs.

Once you renew a request, the Vet or Tech who originally requested your shift will receive a message and email with a link to instant book the shift if they’re still interested in working at your hospital that day. You can also renew multiple expired shift requests for the same shift to increase your chances of getting the shift covered!

How to renew an expired shift request

Log in to your hospital’s Roo account, and head to the Home page.

Step 1: Viewing your shift requests

1. On the Home page you will see Requested Shifts at the top of the page. Click on any shift to open a Shift Request side panel.
   1. If your hospital has multiple shift requests, they will be sorted from oldest to newest
   2. Expired shift requests are shown after active requests, sorted from oldest to newest
   3. If your hospital has multiple shift requests, they will be sorted from oldest to newest
   4. Expired shift requests are shown after active requests, sorted from oldest to newest

Step 2: Renewing an expired shift request

1. Select the expired shift request you’d like to renew
   1. You’ll only be able to renew expired shift requests for Vets or Techs that don’t have a confirmed Roo shift for that day
2. Click Renew
3. This will create a message for the Vet or Tech to instantly book the shift.
   1. Send the Vet or Tech a message or use the template provided to let them know their expired shift request has been renewed
   2. The message will automatically include a link to the shift for them to instant book it if they choose to. They’ll also receive an email notifying them that their expired shift request has been renewed and a link to instant book the shift.
4. You'll receive an email confirming you renewed an expired shift request that includes the shift details, date, and the Vet or Tech’s name
5. If the Vet or Tech chooses to instant book the renewed shift request, you’ll receive a confirmation that they’ve booked the shift.

Expiration window

Renewed expired requests have a different expiration window than regular shift requests:

• If an expired shift request is renewed more than 24 hours before the shift start time, the renewed request will expire 12 hours before the shift
• If an expired shift request is renewed less than 24 hours before the shift start time, the renewed request will not expire

Important things to know

• If you renew multiple expired requests for the same shift, Vets or Techs will be able to instant book the shift on a first come, first serve basis.
• At this time, expired shift requests are renewed at your originally-posted shift price and with the original shift details. If a Vet placed a price or time adjustment, it will not be reflected in the renewal, and Vets will be unable to negotiate on renewed expired shift requests.

If you have any other questions or would like further support, feel free to let us know!