No-Call/No-Show’s
A No-Call/No-Show is when a Vet or Tech doesn’t show up for a confirmed shift without letting anyone at your hospital or Roo know ahead of time. Roo has a zero-tolerance approach to our No-Call/No-Show policy with exceptions for medical emergencies and unforeseen circumstances only.
How to report a No-Call/No-Show
If a Vet or Tech didn’t appear for a confirmed shift and didn’t make any attempt to contact your hospital by phone, email, or Roo messaging, this qualifies as a No-Call/No-Show.
You may report a Vet or Tech as a No-Call/No-Show from the Manage Shifts page or from the post-shift review pop-up two hours after the shift start time and up to 14 days after the shift date.
From the Manage Shifts page:
- Head to the Completed tab on the Manage Shifts page.
- Click the three dots in the top right corner of the Vet or Tech’s shift, and select “Mark as No-Call/No-Show”.
- Verify that they did not attempt to contact your hospital before the shift and click “Confirm No-Call/No-Show”.
From the Post-Shift Review Process:
- In the post-shift review pop-up following the shift’s end time, select No-Called/No-Showed under “Why didn’t this shift happen?”.
- Verify that they did not attempt to contact your hospital before the shift and click “Submit”.
What happens when I mark a Vet or Tech as a No-Call/No-Show?
When you report a Vet or Tech as a No-Call/No-Show they will be automatically suspended from requesting new shifts and will enter an appeal window where they will have seven business days to appeal their suspension.
If they choose not to appeal their suspension or if their appeal is unsuccessful, they will be permanently blocked from Roo.
What happens if the Vet or Tech has a scheduled shift after a No-Call/No-Show?
Vets and Techs will still be expected to attend any upcoming confirmed shifts following a reported No-Call/No-Show. If they cancel a confirmed shift at your hospital, we’ll do our best to find you coverage, and you’ll receive a full refund if we’re unable to.
If you have any other questions or would like further support, feel free to let us know!